Support for both parties in a case

Case handling is supportive and human-centred for reporter and respondent alike. When a case escalates to the committee, both parties are surrounded by community members in defined roles — friend, confidant, mentor, contact person — so that no one, on either side, carries it alone. Education and support are part of the process for both.

Deliberately left open

Role definitions and committee mechanics depend on OD-015.

Support-role definitions and committee mechanics

The draft surrounds both parties with community members in defined roles (friend, confidant, mentor, contact person) when a case escalates to the committee — but those role definitions and the committee's mechanics depend on OD-015 (the admin-vs-committee relationship).

If left open Until the committee and roles are defined, 'both parties are supported' is an intention without machinery. In a live case there would be no agreed way to assign the friend/mentor/contact roles the draft promises.

Options for resolution

Define the roles and committee mechanics once OD-015 is resolved
Pilot lightweight support roles now, independent of the formal committee
Borrow a defined role structure from the AfrikaBurn reference (SYN-025 sources)

Where this comes from · 4 source items

This draft merges what the community actually said across 4 source items — every source ID is permanent and traceable.

GTC-028 Establish process for dealing with the reporter and responder in a supportive and human-centred way
GTC-038 Process for education and support of reporter and responder
GTC-055 When a specific person-to-person situation escalates to the committee, the person will often benefit from involving relevant community members in defined roles — as friend, confidant, mentor, and committee contact person — so that no one carries it alone, both respondent and reporter should have theses
OPIN-149 When a specific person-to-person situation escalates to the committee, it will often benefit from involving relevant community members in defined roles — as friend, confidant, mentor, and committee contact person — so that no one carries it alone.

Themes · reporter support · respondent support and coaching · investigation and fairness

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